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CUSTOMER CARE

Free 14 Day Exchange

ALL PURCHASES ARE FINAL.

 

If there is a defect upon receipt of your order, please email info@northerndiamonds.com.au within 14 days days of delivery for a replacement. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused.

 

Exchanges

At Northern Diamonds, we offer 14 day exchanges in the event the sizing is incorrect or the customer prefers a different item. We understand sometimes life happens and we want to make this experience as easy as possible.

Unfortunately, due to hygiene reasons, we do not accept returns or exchanges for earrings unless faulty.

 

We will provide the free return-shipping label, so that your return process is seamless. Please contact: info@northerndiamonds.com.au for the return shipping label.

Free Shipping

We offer free shipping within Australia. All orders are fully insured.

 

Delivery on international orders will be quoted a prior to check out.

Book a Virtual Appointment

Northern Diamonds offers virtual appointments to discuss your sustainable jewellery needs and custom designs. From the comfort of your home you can enjoy a short yet in-depth personalised consultation to learn more about our products and services.

 

Please contact: info@northerndiamonds.com.au to schedule a virtual appointment.

Other Questions?

We know buying a diamond can seem overwhelming. We are here to answer any questions or concerns you may have. For a quick response please visit our FAQ or alternatively you can use our online chat at the bottom right of your screen. We will endeavour to respond as quickly as possible.

 

For all other enquiries please call or email us directly.